Send a message/review below
If your message is about a purchase you have already made, please see the information further down before making contact. Many thanks
My book has now been on sale for a few months. Everything is going really well and the flipbook is working perfectly. However, in that time a few people have contacted me with access problems. On each occasion the log-in details have either gone into their spam or promotions folder or they are receiving an "incorrect password" message when trying to log-in. This happens to us all at sometime when passwords are involved, but it is worth me reminding you here to please:
1) Ensure you use an uppercase (capital) L for the password but lowercase for the rest - and obviously that it is the correct password.
2) Ensure the caps lock is then turned off before inputting your number code.
The flipbook is designed to take you back to the last page you were reading. If you have problems after previously accessing it, please double check you are inputting the correct codes and, if so, switch your device off (power off) and on again. This clears this issue, but will take you back to page one.
Most sales have progressed entirely smoothly and I am very happy with the platform, but I am genuinely sorry if you have experienced difficulties. I recognise how annoying this is as a purchaser. This information should quickly resolve the issue.
Kate
1) Ensure you use an uppercase (capital) L for the password but lowercase for the rest - and obviously that it is the correct password.
2) Ensure the caps lock is then turned off before inputting your number code.
The flipbook is designed to take you back to the last page you were reading. If you have problems after previously accessing it, please double check you are inputting the correct codes and, if so, switch your device off (power off) and on again. This clears this issue, but will take you back to page one.
Most sales have progressed entirely smoothly and I am very happy with the platform, but I am genuinely sorry if you have experienced difficulties. I recognise how annoying this is as a purchaser. This information should quickly resolve the issue.
Kate